Refund policy
We want you to love what you ordered. If something is not right, this is how we fix it.
Damaged, defective or wrong item
Tell us within 48 hours of delivery, with photos of the product and the packaging and an unboxing video. We will send a replacement or give you a full refund, including shipping, at no cost to you.
Changed your mind
You can return a product within 7 days of delivery if it is unused, undamaged and in its original packaging with every part and accessory it came with. Return shipping for a change-of-mind return is paid by you and is deducted from your refund.
What we cannot accept back
- Products that have been used, or damaged after delivery
- Products returned without their original packaging, parts or accessories
- Returns requested more than 7 days after delivery
How to start a return
Email or WhatsApp us with your order number, the reason, and photos. We will confirm whether the return is approved and how to send the product back.
Refunds
Once the returned product reaches us and passes inspection, we refund within 5 to 7 working days. Money paid online goes back to the original payment method. For a partial payment order, any amount you paid on delivery is refunded to your bank account or UPI ID. Shipping charges are not refunded unless the product arrived damaged, defective or wrong.
Cancelling an order
You can cancel any time before your order is dispatched, for a full refund. Once dispatched, an order cannot be cancelled, but you can return it under the terms above.
Contact
House of Chandan, a sole proprietorship owned by Priyanshi Bisht
Garhi Mohall Ghitorni, House No. 2, New Delhi 110030, India
Email: support@houseofchandan.com
Phone and WhatsApp: +91 91572 44478
Support hours: Monday to Saturday, 10 AM to 6 PM IST